Meet the Murthy Law Firm: Heather Fleet15 Aug 2019
The dedicated team of attorneys, paralegals, and support staff at the Murthy Law Firm is integral to our success. Day after day, they help to fulfill the dreams of our clients through their integrity, diligence, and commitment to excellence. To introduce our readers to the dozens of individuals who come together to make our firm successful, we periodically present one of our exceptional team members. This entry in our continuing Meet the Murthy Law Firm series shines the spotlight on Client Service Coordinator, Heather Fleet.
After working for a number of years in customer service and management, Heather joined the Murthy Law Firm in 2013. Since then, her mission has been client-focused. “We’re working on our client interactions…you really have to change and adapt and make it easier for the clients. You need to make the experience positive for them.”
Heather’s role is not just to directly help clients, but also to ensure the processes within the Murthy Law Firm are conducive to creating a great relationship between the clients and their attorneys. As Heather recalls, a few years after she joined the firm, she “…rewrote the receptionists’ manual from front to back, and created a new procedure manual from scratch.” And the internal processes are never done. Heather is constantly reviewing, tweaking, updating, and rethinking what happens within the Client Services Department to ensure that things are efficient and client-friendly. Heather feels responsible for “mak[ing] sure that everything we do matches up with the needs of our attorneys, and the needs of our clients…. It’s a never-ending process, because things are always changing.”
With all the help Heather provides to the Murthy Law Firm, it’s a good thing she enjoys working here! Heather says her favorite part of the job is the people she works with. “Everybody’s so friendly here, and there’s a family atmosphere.” But, she’s not ashamed to admit she also appreciates the many perks that make for a comfortable and congenial work environment. “Not many places do that.” Heather is especially grateful to Sheela Murthy and her husband, Vasant Nayak. “Sheela and Vasant really take care of their employees – they value their employees. They don’t have to do all those things, but they do, and it really helps to keep up morale!”
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