Evaluating Stakeholder Satisfaction with USCIS

The U.S. Citizenship and Immigration Services (USCIS) announced on February 10, 2014 that it has contracted with a professional research firm to solicit feedback from “customers” and evaluate how satisfied stakeholders are with the services provided by the USCIS. The research firm, Barbaricum, has already begun to contact select USCIS customers via phone and eMail to conduct surveys and focus groups.

Distinguish Genuine Research Firm from Scams: Payment Never Required

Stakeholders contacted by Barbaricum will be given the opportunity to share their compliments and concerns about the work of the USCIS. Legitimate representatives from this company will not ask for any fees and participation is entirely optional. If one is asked for financial or credit card information, or if the individual’s behavior seems in any way suspicious, the survey participant should contact the USCIS at public.engagement@uscis.dhs.gov.

Conclusion

In order to avoid confusion and fear, the USCIS has confirmed that Barbaricum is authorized to conduct surveys by eMail and phone. The Murthy Law Firm is pleased that the USCIS is willing to elicit feedback, with the goal of improving services. While foreign nationals should remain vigilant to protect themselves against unscrupulous individuals attempting to target the immigrant population, they need not necessarily assume that all surveys are scams.

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