USCIS Improves e-Request System

The U.S. Citizenship and Immigration Services (USCIS) online system known as e-Request was recently updated and expanded. The e-Request system allows individuals and petitioning employers to submit inquiries on applications and petitions that have been filed with the USCIS.

Purpose and Scope of e-Request

As detailed in the MurthyDotCom NewsBrief, USCIS Efforts to Improve Customer Service (25.Jun.2013), the e-Request system is an alternative to the USCIS 1-800 number phone inquiry system. The online system allows users to make inquiries without being subjected to the often-substantial hold times associated with the phone system. Inquiries that can be made using e-Request address such situations as: cases that remain pending beyond normal processing times; USCIS notices that have not been received by mail; and typographical errors on documents issued by the USCIS.

e-Request Receives Makeover, Improved Functionality

The new e-Request has a more modern look and feel. The system is also streamlined, allowing users to quickly select between the available inquiry types. Additionally, when scheduling a USCIS appointment through the system, users with disabilities may request accommodations, if needed.

Conclusion

Government bureaucracies are not typically known for making customer service a priority. USCIS efforts to enhance and improve service to stakeholders are a welcome development.

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