USCIS Answering General Questions via Twitter01 Sep 2016
The U.S. Citizenship and Immigration Services (USCIS) has begun using Twitter as a mechanism to answer general questions from the public. While not a substitute for legal or case-specific guidance, this new option may be a convenient way for some to get more general information.
Twitter Staffed by USCIS Customer Service
The USCIS Twitter account is staffed by USCIS customer service. Thus, it serves as an alternative to calling the National Customer Service Center for certain types of inquiries. At this time, the Twitter option is only available once per month for an hour. The USCIS states that it will answer as many questions as possible during the hour. Those who are interested may follow the USCIS on Twitter and use #AskUSCIS to tweet questions.
Only General Questions Allowed
The USCIS can only answer general questions via Twitter. Examples of past questions fielded by the agency on Twitter are available on the USCIS blog. The USCIS reminds the public not to post personal information when corresponding with the USCIS Twitter account.
The USCIS has been striving to increase the means available of communicating with the agency. At this time, the services being provided via Twitter are quite limited. But, if these efforts prove to be successful, the USCIS will presumably work to further expand its presence on Twitter and other social media outlets.
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