How to Effectively Use Your InfoPass Appointment

As many MurthyDotCom readers know, it is possible to make appointments with the U.S. Citizenship and Immigration Services (USCIS) Field Offices through the online system known as InfoPass. Individuals who need help with their immigration matters can sometimes find assistance through the local offices. During a recent American Immigration Lawyers Association (AILA) meeting, we at the Murthy Law Firm obtained some information about InfoPass appointment scheduling and cancellations that we believe will be helpful to our readers.

Use the Cancellation Function if Cannot Attend

The Washington (D.C.) Field Office, located in Fairfax, Virginia, reported a 25 percent no-show rate for InfoPass appointments. In light of the high no-show rate, we wish to highlight the appointment cancellation feature of the InfoPass System. There can be many reasons one may be unable to make it to an appointment or may no longer need that appointment. If this occurs, the individual is encouraged to use the online appointment cancellation option. An individual who finds that there is a waiting time for an InfoPass appointment, either at the Washington Field Office or one of the other field offices, may wish to continue to check the system for openings in the event of a last minute cancellation on the day of the interview.

Cancelling an appointment avoids wasting valuable appointment slots, thereby reducing the waiting time for available appointments. It also helps the USCIS to better allocate time and resources.


The InfoPass appointment system, which was instituted about ten years ago, is a vast improvement over the long lines that previously were encountered by those who wished to get information or case assistance at local offices. Individuals need to do their part to assist in the efficient operation of the system by either showing up on time for their appointments or cancelling them in a timely fashion.

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Disclaimer: The information provided here is of a general nature and may not apply to any specific or particular circumstance. It is not to be construed as legal advice nor presumed indefinitely up to date.